drive toward simplicity :: facilitated by focus
conversational approach :: move developers from closet to customer
- often focus can be accelerated by shooting, then aiming. show the customer something -- is this what you want?
- observational approach to requirements -- see what the customer actually does
post modern computing :: just as buildings composed of modules don't live, software built from a uniform paradigm don't live
- ruby says: dive in a deal with the mess in the world -- be the glue
- ron jefferies pointed out that becasuse it deals with more messy realities of the real world, a payrole system is more complex than an operating system
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